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Returns & Refund Policy

Returns & Refund Policy

Our returns policy is in addition to your legal rights.

If you purchase a product which we deliver to you, you can cancel your order within 30 days after delivery by getting in contact with us. This is subject to the following conditions:

  • The product must be unused, as new, as sold and returned in the original product packaging. Only full packs can be returned. Bags of cement cannot be returned as they are a perishable item.
  • A collection and re-stocking charge will be applied to any refund. Collection charges will vary depending on location and the method of delivery/collection used. The re-stocking charge is 25% of the volume of the goods returned.
  • Collections take 7-10 days to organise and refunds will be actioned when goods have been returned and accepted by Rivar. The refund will be done via the same method of payment as originally tendered.

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